Sorry! Occasionally there may be a fault on an item that our usual quality control checks have missed.
If so, please email at firstname.lastname@example.org within 28 days of purchase, with your order number, a clear photograph of the fault, and details of the problem.
No faults can be processed outside this 28 day period. Claims beyond 28 days, or if the item has been washed, will be considered general wear and tear.
Please note: we cannot receive back any faulty returns that have not been pre-approved by us, so you must contact us first, with photos, for an approval code.